Jim Shukys’ Auto Sweats the Small Stuff

By: Gordon Conner

The stories that we’ve written about so far have all talked about an awesome response to an unusual situation by the staff of the company. But, let’s look a little deeper and explore the day-to-day service offered by these customer service heroes.

Great service doesn’t have to wait for an unusual situation to offer an opportunity to serve. These acts of WOW can take place everyday, right there in the everyday activities of business. 

That’s why we love this next story shared by a customer in Streetsboro, Ohio.

Jim Shuky's-1

The story was posted on Reddit under the appropriately titled topic of “I have never in my life seen this level of customer service” and included this genuine, thoughtful thank-you note.

But the best part of this tale is that despite the fact that this image was shared on the internet, random commenters starting pointing out that they knew exactly which business this was:

“I used to live in Streetsboro and I know exactly who that is. He’s a good man, stay with him!”

Now that’s the definition of memorable service! The praise continued with non-customers, too, with one commenter saying,

“It’s little things like this that earn business. If I got this card I would never use another mechanic in my life.”




About the Author

 iPhone 857Gordon Conner is a copywriter, content writer and blogger who writes “Snappy Copy That Sells Stuff”. He has been providing advertising, marketing, branding and copywriting services for 39 years and lives in Midlothian, Virginia. He can be reached at Gordon@GordonConner.com. or www.GordonConner.com

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