She didn’t like your product? She didn’t like your service? She didn’t like waiting in line? Doesn’t matter. You didn’t WOW her today. And for that, next time she’ll go somewhere that will WOW her and make her feel special. Should you be spending more time on your customer’s buying experience? Your brand is counting on it!
Gordon Conner is a Branding Consultant/Coach and Copywriter who helps build killer brands for small local businesses. He has been providing advertising, marketing, branding and copywriting services for 39 years and lives in Midlothian, Virginia. He can be reached at Gordon@BranWorks.com, or www.BranWorks.com.