What We Do

All The Services You’ll Need to Build Your Own WOW Brand.

What makes us different is the importance we place on uncovering true customer experiences and translating those insights into WOW branding experiences. Real insights. Transformative insights. Insights that attract customers for a lifetime. We only provide WOW! guidance because our clients are WOW! clients building WOW! brands.

Our goal is to help you knock your customer’s socks off and provide experiences that will  make them fall in love with you forever. The work for our clients falls into four primary areas, WOW! Brand Discovery, WOW Branding, WOW! Customer Experience and WOW! Employee Engagement. We can provide direction for your individual branding and marketing challenges as they arise. Or, we can put together “WOW Plans” by linking together our products into a full branding package that will develop your complete WOW brand.

Call me. We’ll be happy to take a look at your situation and see what makes sense for both of us. We aren’t the only solution for every business, because all businesses aren’t the same. And our standards are high, just like yours. But we do offer quite a few options for addressing a variety of issues, including a WOW brand. But your issue may not be “normal”, you say. No problem! Neither are we!

“The WOW! Plan”

We have developed the “The WOW Plan” proprietary process that could help get you on the right track, keep you on that track and produce customers that stay with you for life. This four-step plan, “The WOW Plan”  is the result of 40 years of marketing and branding for businesses and has been molded to build strong relationships with customers for life. You need to make your customers ecstatic about doing business with you. And to make that happen, you need to treat your staff like gold because they’re the ones that will make it all work. This is the key to your whole business! Your employees (your key ambassadors) could knock your customer’s socks off, and help you become the exceptional WOW company that you desire.

 In our introductory WOW Plan Workshop, we’ll guide you through our internal discovery session to establish what resources you already have at your disposal and to define what your needs and goals are; what you need to achieve and by when. Secondly, we’ll talk about the importance of the customer in the branding process and about ways to involve her in our plan. To solidify the involvement of your staff, we’ll discuss the engagement of your staff and how they can become the integral cog in establishing the ultimate WOW customer experience. And finally, we’ll tie it all together with directions for a complete brand plan and messaging story that will set you apart from all of the competition and make your customers come back again, and again, and again.

The WOW Plan Workshop is conducted as a snapshot of the full service WOW Plan available for limited BranWorks clients. As we work through the plan outline, we’ll touch on all of the many steps in developing a complete WOW brand. Many of these components are available as stand alone projects for companies who only need isolated assistance. Workshops are designed for senior management only and limited to 3-5 key managers.

WOW! Brand Discovery Services:
Customer Analysis
Competitive Analysis
Brand Audit
Value Proposition
Brand Promise
WOW! Branding Services:
Brand Plan
Pain Point Solutions
Brand Identity
Brand Messaging
Marketing Management
WOW! Cx Services:
Customer Experience Analysis
Customer Journey Management
TouchPoint Management
Customer Experience Management
WOW! Employee Engagement Services:
Employee Experience
Brand Promise Training
Customer Experience Training
Culture of WOW Training
WOW! Custom Solutions
Special Standalone Projects
WOW! Consulting/Coaching
Guidance to Right the Ship

 

Click here for an in-depth assessment of how our services may lighten the load for you.


Free Brand Assessment Button
Or call 804-651-5088 

Advertisements
%d bloggers like this: