What We Do

♥WOW! Lovable Marketing/Branding Services

Our goal is to help you knock your customer’s socks off and make them fall in love with you forever. We can do that by offering a la carte solutions for the following marketing and branding challenges. Or, we can put it all together in our “WOW Plan” by linking together the full branding package, along with a complete customer experience journey.

We’ll be happy to meet with you to determine the most effective solutions for getting the pain off of your plate, so you can focus on the fun stuff that you do best.

♥”The WOW! Plan”

How to Build a WOW Brand, The BranWorks Way

Our process is a very personal one. We are strong believers in getting down in the trenches and learning everything there is to know about our clients.  This is how we uncover all the details and solve problems that make your company what you want it to be.  As the result, for businesses who need marketing and branding direction for their company, we have developed a proprietary process that could get you on the right track, keep you on that track and produce customers that stay with you for life. This five-step plan, “The WOW Plan”,  is the result of 40 years of marketing and branding for small businesses. It could knock your customer’s socks off, and help you become a remarkable company:

Phases Covered:

Value Proposition/Brand Promise

We’ll come out of this phase with a defined Value Proposition, Brand Promise and a clear understanding of why you are, or will be, better than your competition.

Employee Engagement

“Employee Engagement” is partly internal communications, but it goes beyond the typical staff memos and HR updates. It’s related to training, but it’s about much more than the “how” of what needs to be done.  It’s simply having a continuous process in place by which you engage your employees to understand the “who” and “why” behind your business proposition, and why it’s so critical to the company’s success.

 Customer Experience

The most important part of your brand is the customer’s experience as they journey along their buying path with you. 

 Tell Your Story

In this phase, we develop the story that will go to all audiences and be consistently implemented in all touchpoints. 

 Live Your Brand

Everything you do must reinforce your brand story. Every touchpoint must leave the same consistent message. 

Brand Development

How to Clarify Your Brand and Define
Your Brand Promise

Brand building is a strategic undertaking. It takes research and intuition, all with the ultimate goal of growing your company and positioning it to thwart competition and build a customer base that will sing your praises to the rooftops.

To do so, you must deliver with Dramatic Moments. The BranWorks approach is to give them a reason to buy based on your tiebreaker, or Value Proposition, and knock their socks off in the process. We assemble a proven team of problem-solvers, advertising, marketing and digital strategists and creative professionals to get the best Dramatic Moments and brand messaging possible.

When crafted properly, your brand will shape how your business is run, guide decisions that will determine your future and engage your customers and employees to become your best brand ambassadors.

A la carte services:

Brand Promise/Value Proposition
Brand Plan
Brand Messaging Strategy/Concept Development

Brand Identity
(Learn More)

Customer Experience

How to Make Your Customers Love You

 You’ll know when your branding and marketing is paying off when your customers are singing your praises. When you have it all right, your touchpoints will be on your side, building loyalty and bringing your customers back. This will be more effective than any marketing campaign. It takes a complete team of leadership and brand ambassadors. 

One of our top objectives when building a new brand is to establish a strong engagement with employees because they will be the driving force for your customer success. The brand often gets stuck in the corporate suite and fails to reach the real ambassadors who make it all work.

We look at the full customer journey and all of the touchpoints along the way to insure a consistent brand message is presented at every opportunity.

A la carte services:

Customer Journey Management (Assessment, Mapping, TouchPoints)
Customer Experience Management (Planning, Assessment, WOW Moments)
Employee Experience
Employee Engagement/Experience

Marketing Management

Why Outsource Your Marketing? 

Branding and marketing  doesn’t stop with the development of a new brand identity. All components of the brand/marketing plan must be implemented and monitored on a consistent basis, with analytics performed along the way to insure consistency and growth. A complete marketing/branding management program could even include time spent on your premises on a regular basis. This can be monthly, bi-weekly, weekly or even daily and can be structured to fit your schedule. (We’re easy to get along with.). 

Serving as your Fractional Chief Marketing Officer, Gordon Conner can bring his unique insights to your business, growth and marketing strategies only for the amount of time needed to accomplish your goals. He has served in CMO roles and has both the corporate and entrepreneurial experience that small business clients really need in today’s marketplace.

For clients who are overwhelmed by the marketing responsibility, or simply don’t want to deal with the marketing piece, you can start by outsourcing the direction of limited projects and add other needs as they arise. BranWorks can take all of this off your plate, so you have one place to call and one person to meet with. We’re here to help you be successful.

A la carte services:

Outsourced Marketing Needs
Fractional CMO
Marketing Department
(Learn More)


A la carte Consulting/Coaching Guidance

Business ebbs and flows and the company’s brand fluctuates with it. Problems are part of the process. As those issues develop, consulting or coaching can work wonders for getting the focus back and righting the ship. Consulting/coaching is available on an as-needed basis.
(Learn More)

♥Custom Solutions

A la carte Solutions for Special Challenges

Often business challenges can be mitigated with coaching. But, the solution may require a special project, or quick win, to address the specific issues and to insure the stability and future growth of the business. These are standalone initiatives that can quickly provide significant insights and value to any organization interested in getting closer to its customers. Here are a few examples of special challenges that arise and can be solved with branding/marketing solutions (Click for solutions):


Click here for an in-depth assessment of how our services may lighten the load for you.

Free Brand Assessment Button
Or call 804-651-5088 

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